Is there a minimum number of nights required?
Most of our apartments have a minimum of one week payable, but if you require just a few nights accommodation, we can offer serviced apartments at a nightly rate.
How do I book an apartment?
Contact us first by via the enquiry form, or by email or telephone, giving us as much information as possible about your requirements. We will make suggestions regarding available apartments, and once you have chosen, we will send you some paperwork for you to fill out and return to us.
When do I have to pay?
We require 30% of the rent as a non-refundable deposit upon booking, and the balance is taken 8 weeks prior to your arrival. If you are booking within 8 weeks of your arrival, then all the rent is due when you book. A refundable “security” deposit is payable by credit card 2 weeks before you arrive, and will be refunded within 4 weeks of your departure.
What is the cancellation policy?
The initial deposit of 30% is non-refundable. If you cancel within 8 weeks of your arrival, no refund can be given.
How can I make payment?
Payment may be made by most major credit cards, pound sterling cheque, or by bank transfer.
How do we get the keys to the apartment?
Usually a maid will meet you unless you are arriving very early in the morning or late in the evening. If you are arriving very late, then we may ask you to take the car service which we arrange with a chauffeur company so that the driver can have the keys to your apartment.
How will the apartment be prepared?
Your apartment will be prepared for your arrival with beds made and towels and soap provided. We can organise for a starter pack of groceries to be put in the kitchen for you (cost £20).
How do we check out?
Departure time is by 9.30 a.m. We will make the arrangements with you once you have made your booking.
Do you offer transport to and from the airport?
We have an arrangement with an independent chauffeur company and can offer a comfortable car to meet and transfer you to and from any of the main airports. Please ask us for the current rates.
Is maid service provided?
Maid service is not included in the rent unless specified on the description. However, we can arrange for a maid at a cost of 15 pounds per hour (minimum two hours on any one day).